Inbound Lead Management / Customer Engagement Center

Enhance customer and prospect interactions at every touchpoint

Are you up close and personal with declining customer satisfaction? Perhaps your offshore vendor has a major disconnect with your customer’s service expectations. Or maybe your tradeshow, web form and media-driven leads are still awaiting follow-up? It might be that your website conversion rates just are not doing a good job of filling the top of the funnel.

Our premier service for personalization of the customer retention and buying process is engineered to address each of these issues head-on. DJM manages all web, inbound and outbound interactions; decreasing customer churn and enabling up-sell and cross-sells opportunities, shortening the sales cycle with new prospects and dramatically lowering the cost of sales.

Acting as a seamless extension of your marketing and sales organizations, DJM guides prospects through the sales journey. Current customers are proactively contacted and kept happy and up-to-date. Leads are followed up within hours not weeks. DJM Customer Engagement Center services are highly customizable to your company’s specific requirements, timeframe, success metrics and budget. Let’s start a conversation about how we can strategically defend and grow your revenues.

Feature

Inbound Callers & Web Forms

US-based staff respond via phone and answer each inbound call or email virtually immediately with a professional, welcoming greeting. The caller is then routed directly to the person or department that can quickly and accurately address their inquiry after qualification

The person best suited to deal with the issue can address it immediately versus iterative efforts that create frustration. New business is qualified and routed for nurturing or to Sales for 1:1 follow-up. DJM will triage, qualify, and route or direct to the proper sales associate in your CRM of choice.

Outbound Calling: New Business

We aggressively prospect for new opportunities in target segments utilizing your unique requirements and our proprietary Q2V methodologies.

DJM develops the lead, handing it off to sales once they have established the budget, authority, need, and timeline. Sales teams can focus their efforts on the prospects with the greatest potential to buy – building relationships and closing business.

Outbound Calling: Current Customers

Engaging with your installed base we develop an understanding of how they are using your products. We progressively nurture and position up-sell and cross-sell opportunities.

DJM places your team in the leadership position for new business with your installed base. Share-of-wallet and margins are both increased while lowering the cost of sales.

Outbound Calling: Current Customers

Engaging with your installed base we develop an understanding of how they are using your products. We progressively nurture and position up-sell and cross-sell opportunities.